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Performance Support Tools

Reinforce Learning and Provide Just-in-Time, On-the-Job Support with Handy Job Aids

The 70:20:10 Model for Learning and Development propounds that we learn:

70% from on-the-job experiences (experiential learning)
20% from interactions with others (social learning)
10% from formal training (structured learning)

While this ratio may be debatable, L&D teams sure need to think beyond the 10% of formal training and must incorporate elements of informal learning into their training strategies. And this is where Performance Support Tools (PSTs) come into picture.

Why Have PSTs?

We incorporate PSTs as just-in-time learning aids that facilitate the application of learning. We integrate them into your learning strategy to let the “performance changing” gains accrue. Here are the highlights of how our PSTs help:

Our PSTs are available at the moment of need. We offer a wide range of PSTs that will boost your training impact
We design these as handy tools that can be used to supplement formal training and address the need for informal post-training support
Our expertise in Visual and Instructional Design makes them a learners’ delight as these learning resources are within their workflow and are crafted specifically to help them transfer the learning to their jobs
We incorporate PSTs in strategic places, so they carry the potential of assisting learners to complete their tasks faster, without compromising on quality
We ensure ease of access so learners can keep them handy when handling complex tasks and processes
We ensure that PSTs are also great revision and reinforcement tools that can double up as job aids for quick reference

How Can EI Help You Integrate PSTs in Your Training Strategy?

We help our customers integrate PSTs at various levels to foster continuous learning. We identify the portions from the Formal Training program that you want your learners to remember, check, refer, or apply and use PSTs to reinforce those messages. We also weave the PSTs into a “learning path” and keep the knowledge thread relevant and in an appropriate sequence over the course of your identified training period. Here, we often blend the power of reinforcement with improved assets for higher recall, retention, and application of the knowledge acquired on-the-job—in short make it a part of the learning culture.

The result? We are able to demonstrate a dip in your formal training costs and an increase in learner performance and productivity.

Our PST Approaches Improve Learning Application and Boost Training Impact

The traditional way of training, through formally scheduled learning programs, is still useful and has its applications. However, in a hybrid workplace, performance support job aids must supplement traditional training approaches. Here’s why:

Learning in the flow of work: Employees need information right when they face a work-related obstacle. Instead of waiting for the next scheduled training, or logging on to their LMS, they can use job aids instantly.

Driving on-demand learning: Performance support learning aids encourage on-demand learning to boost on-the-job performance. Employees access the exact information they need without sifting through mountains of learning content.

Driving continuous learning: Unlike formal training, job aids lend themselves to a continuous cycle of learning. Each unscheduled interaction with job aids results in a boost to employee performance.

Targeted learning: Job aids help performance by delivering targeted learning to employees needing specific support at a particular moment, to address time-sensitive and critical work challenges.

Asynchronous learning: As SMEs contribute their knowledge, within the job aids bank, others tap into that bank asynchronously and benefit from peer experience.

Reinforcement learning: Once formal training ends, job aids serve as an ideal tool to help review, refine, and reinforce that learning when employees return to the hybrid workplace.

Our Versatile Range of PST Offerings

Our PSTs don’t come in a typical ‘download and read’ format but we employ many engaging and handy formats for these. The notable ones are:

Mobile Apps that aid learners in obtaining information anytime, anywhere
Videos with a wide range of interesting formats
Interactive Videos with a range of user interactions for longer run lengths
Decision Making Scenarios to help learners achieve better application on the job
Whiteboard Animations to help learners internalize the learning effectively
Kinetic Text/Animations for difficult-to-visualize concepts, workflows, procedures, and checklists
Interactive PDFs to present tips, checklists, fact sheets, and so on
Interactive/Static Infographics as learning summaries or ready reckoners
eBooks to convert documents into multi-device and HTML5 compatible resources
Expert Videos, Webinars/Recorded Webinar for expert insights
Webcast/Podcasts to aid ease/flexibility to access their content on-the-go

Industry Expertise
Training Needs Supported

Industry Expertise

Sales and Services Trainings
Banking, Financial Services, and Insurance
Healthcare, Medical Devices and Pharmaceuticals
Retail and Consumer Goods
Government Agencies and Non-Profits
Manufacturing and Logistics
Medical Education
Media and Entertainment
Airlines, Aviation, and Aerospace
Beverage and Tobacco
Automotive Sector

Training Needs Supported

Our Branching Simulations cater to varied training requirements ranging from Sales Training to Compliance to Professional Skills or even Change Management Trainings.